Advising Contacts Sensitivity, Problems, Decisions and Referrals Advisors must be sensitive to the needs of their students. You must help them solve problems and make decisions. Oftentimes, you need to refer your advisees to other sources. To become more sensitive... • listen thoughtfully • use body language to convey what is being said • recognize and respect cultural differences and do not reinforce stereotypes • use respectful language • ask questions when you don't understand • apologize when you've been insensitive   When helping with problems, remember... • all people have problems throughout their lives; some big, some small • we each "own" our problems and are responsible for our actions; no one can solve our problems for us • not all problems can be solved • not all people want help; some just need a listening ear • don't give solutions; help the person find their own solution   In decision making... • identify and define the problem or decision • gather information • brainstorm alternatives • evaluate personal feelings as they relate to values and behaviors • choose an alternative • identify an action plan • act and evaluate   In making referrals... • validate the fact that the person came to you for help and be honest about your limits and your need to refer • know the person or place to whom you are referring and give the person this information • offer to go with the person or to stay with the person • follow-up and see how things are going • continue support