Robert J. Thompson, Ph.D., CHA, TMP
Office Hours

UCOM 3709
T & Th 9:00-12:00
and by appointment
 
Ph: (251) 341-3992
Fax: (251) 460-7824
307 University Blvd., N.
Mobile, AL 36688-0002
Robert J. Thompson, Ph.D., CHA, TMP
Assistant Professor of Hospitality & Tourism Management, Interim Chair
Tourism Management

Education
B.F.A. (Minor in Business Admin.), The University of Southern Mississippi, 1982
M.B.A., (Concentration in Hospitality & Tourism), University of Guelph, 2009
Ph.D., Human Capital Development, The University of Southern Mississippi, 2016
Teaching Philosophy
"Education is not the filling of a pail, but the lighting of a fire." - William Butler Yeats
Research 
Dr. Thompson’s research focus is primarily on employee work engagement within the hospitality industry to enhance the guest experience, improve the service delivery and generate more revenue to the organizational bottom line. Recently, he is delving in to the emerging need for a service-oriented culture within healthcare to heighten the total patient experience within healthcare systems.
Outreach
A large part of Dr. Thompson's outreach and community service involves conducting front-line hospitality workforce development training, employee work engagement seminars, and hospitality centric healthcare guidance and coaching. Dr. Thompson also serves as a guest speaker in these areas for businesses, corporations, civic organizations, groups, and clubs as part of the USA Speakers Bureau.
Biography
With over 30+ years of background in the Hospitality Industry, Dr. Robert Thompson is a seasoned industry leader with experience in destination markets such as Las Vegas, NV, Beverly Hills, CA, and Biloxi, MS, holding positions like hotel general manager, cruise director, and country club manager. Robert is a C.H.A. (Certified Hotel Administrator) with the American Hotel & Lodging Association and holds a T.M.P. (Tourism Marketing Professional) certification through the Southeast Tourism Society. Capping his career, he was a corporate employee with Wyndham Worldwide, Inc. for twenty years in a variety positions ranging from regional marketing to quality assurance. In 2009, Robert received his M.B.A. - Hospitality & Tourism from the prestigious University of Guelph in Canada and in 2016, he received his Ph.D. in Human Capital Development from The University of Southern Mississippi. Dr. Thompson is Assistant Professor of Hospitality and Tourism Management at the University of South Alabama and has taught at California State University – East Bay and The University of Southern Mississippi.

 

Courses

 

HTM 200 - Introduction to Hospitality and Tourism (Blended)
HTM 315 - Hospitality and Tourism Strategic Marketing (Blended)
HTM 320 - Destination Management and Marketing (Blended)
HTM 380 - Research in Hospitality and Tourism Management I (Blended)
HTM 430 - Research in Hospitality and Tourism Management II (Blended)
HTM 435 - Quality Service Management (Blended)
HTM 496 - Internship I (Blended)
HTM 498 - Internship II (Blended)