Office of International Education

USA International Emergency Assistance Services For USA Faculty, Staff And Students

USA provides the following to all faculty and staff on USA approved business travel abroad and to all USA students who are participating in a pre-approved education abroad experience (includes travel to conferences, study abroad, intern abroad, research abroad, etc. if PRE-APPROVED).

Please read the following TIPS FROM A USA TRAVELER AND OTHERADVISORY INFORMATION

A. FontierMEDEX Benefits - 24/7 emergency assistance anywhere in the world. See Policy Summary Below.

USA FRONTIERMEDEX ID CARD ONLY (PRINT THIS)

FRONTIERMEDEX MEMBER CENTER FREE LOGIN

POLICY SUMMARY OF BENEFITS

STUDENT POLICY DETAILS / FACULTY-STAFF POLICY DETAILS

24/7 EMERGENCY CALLING INFORMATION

USA IN CASE OF EMERGENCY CONTACT INFORMATION

ACE CLAIMS FORM

CMI CLAIMS INSTRUCTIONS

FACULTY/STAFF DEPENDENT ENROLLMENT FORM

NOTE: USA TRAVELERS ON OFFICIALLY PRE-APPROVED TRAVEL ARE COVERED UNDER THE SAME MEDEX GLOBAL SOLUTIONS POLICY WITH THE FOLLOWING EXCEPTIONS.

B. FOR Students on pre-approved education abroad experiences – Your coverage is automatically included as a benefit of the approval review process and the premium is included in the IE fee you are charged as part of the process. You should always have your own major medical health plan that is valid here in the US prior to departure, while you are abroad and upon your return. This plan has a coordination of benefits process so that in the event of an emergency abroad these plans will work in coordination with each other. For details see the plan summary and policy description above. For accompanying dependents of students: Please contact OIE for premium information on coverage that is available for dependents accompanying you– intledu@usouthal.edu

C. FOR Faculty and staff on USA approved business – During the International Travel Review and request for leave process you will receive copies of the FRONTIERMEDEX GLOBAL SOLUTIONS CARD – for policy information please review the summary noted above. For accompanying dependents of faculty/staff travelling on approved USA business: complete the dependent coverage request at this link (link to dependent form).

D. FOR Faculty and Staff and accompanying dependents on vacation/holiday/personal leave – If you are a full time employee or an employee with a 0.5FTE or greater appointment and you are covered under the USA Life Insurance benefit then you will be covered under the FRONTIERMEDEX Global Solutions – assistance policy provided by the Standard Life policy. NOTE: this policy is DIFFERENT and does not include the same benefits as item C above. For accompanying dependents in this category: all dependents of full time faculty/staff as noted above are eligible for coverage at NO ADDED COST however you must request their enrollment using the faculty staff dependent enrollment form (See above).

FRONTIERMEDEX SECURE - CONTACT/CALLING INFORMATION:

FRONTIERMEDEX Assistance Coordinators are available 24/7 to help you with travel emergencies. For immediate assistance, contact FRONTIERMEDEX through one of the toll-free numbers listed below or call the multilingual Emergency Response Center collect.

FRONTIERMEDEX EMERGENCY RESPONSE CENTER
Baltimore, Maryland, USA -- Call Collect: 1-410-453-6330

CHECK HERE FOR COUNTRY SPECIFIC TOLL FREE NUMBERS

TOLL-FREE ACCESS * - The numbers must be dialed from within the country.
If your location is not listed or the call will not go through,
call the 24-hour FRONTIERMEDEX Emergency Response Center COLLECT 1-410-453-6330.
Online form: http://www.frontiermedex.com/contactus.html

EMERGENCY USE ONLY: FrontierMEDEX Emergency Response Center, please using one of our toll-free phone numbers, pr email operations@frontiermedex.com

Foreign Cell phone providers may not allow access to certain toll free numbers, if you are unable to access a number using a CELL PHONE try a land line. If you do not have access to a landline may the call direct to FrontierMEDEX and ask them to return your call.

Special Topics - predeparture orientation	Sexual Harassment Abroad	USA Substance Abuse Information
	USA Sexual Assault Information	USA E-Chug flyer (pDF) - and link Alcohol Screening - e-CHUG
	Faculty Procedures to Assist Student Victims
	Handbooks and guides for preparing to go abroad

Study Abroad Safety Tips from a student based on personal experiences:
(if you have any added tips please feel free to send them to us at intledu@usouthal.edu )

FrontierMEDEX PORTFOLIO OF SERVICES:

MEDICAL ASSISTANCE SERVICES
Worldwide Medical and Dental Referrals
Monitoring of Treatment
Facilitation of Hospital Payments
Transfer of Insurance Information to Medical Providers
Medication, Vaccine and Blood Transfers
Dispatch of Doctors and Specialists
Transfer of Medical Records
Continuous Updates to Family, Employer and Home Physician
Hotel Arrangements for Convalescence
Replacement Corrective Lenses and Medical Devices

TRAVEL ASSISTANCE SERVICES
Replacement of Lost or Stolen Travel Documents
Emergency Travel Arrangements
Transfer of Funds
Legal Referrals
Translation Services
Message Transmittals
Emergency Pet Housing and/or Pet Return

WORLDWIDE DESTINATION INTELLIGENCE
Pre-Travel Information
Travel and Health Information
Real-Time Security Intelligence

MEDICAL EVACUATION AND REPATRIATION SERVICES
Emergency Medical Evacuations
Transportation to Join a Hospitalized Member
Return of Dependent Children
Transportation After Stabilization
Repatriation of Mortal Remains

PERSONAL SECURITY SERVICES
Political Evacuation Services
Natural Disaster Assistance Services
Transportation After Political, Natural Disaster or Security Evacuation

FREQUENTLY ASKED QUESTIONS ABOUT FRONTIERMEDEX:

WHO IS FRONTIERMEDEX? With more than 30 years of experience, FrontierMEDEX is the oldest American-owned travel insurance and assistance provider. Each of our travel medical insurance programs is administered by our insurance arm, MEDEX Insurance Services, and backed by our own in-house assistance and support services, available 24/7 through our Emergency Response Center (ERC). FrontierMEDEX has been providing these quality services to large corporations, NGOs, insurance companies, associations, and universities. When a medical or security emergency arises, these institutions know that they can call FrontierMEDEX for help.

This multilingual operational headquarters is staffed with logistical and medical experts to oversee the international medical care our travelers receive. The ERC works with a network of 59,000 credentialed resources to provide assistance and services anywhere in the world. If necessary, the Emergency Response Center will coordinate medical evacuations to ensure that a traveler receives the care they need, when they need it.

WHEN SHOULD I CONTACT FRONTIERMEDEX?
Coordinators are available 24-hours a day, every day of the year. Many times people assume that the services are to be used only in serious cases. Be assured that FRONTIERMEDEX is there to help you with any type of problem regardless of the severity.

WHAT IF LOCAL MEDICAL FACILITIES ARE INADEQUATE?
If, through its medical management, FRONTIERMEDEX determines that local medical providers are inappropriate for treatment, FRONTIERMEDEX will arrange for a medically safe evacuation to a facility capable of providing the necessary care.
WHAT HAPPENS IF I AM HOSPITALIZED? It is important to notify FRONTIERMEDEX as soon as possible.
FRONTIERMEDEX will immediately contact your treating physician to assess your condition and treatment plans to ensure your safe recovery. FRONTIERMEDEX will then update your family, employer/organization and personal physician as appropriate. FRONTIERMEDEX will assist you until you have returned home or have received final treatment.

Looking for Other Options? Try Searching:

http://www.studyabroad.com/ | http://www.goabroad.com/ | http://www.iiepassport.org/

http://studentsabroad.state.gov/

Need help? email us at: intledu@usouthal.edu with details on your interests.

The University of South Alabama provides equal educational opportunities to and is open and accessible to all qualified students without regard to race, color, creed, national origin, sex, or qualified handicap/disability with respect to all of its programs and activities.

For more information on International Programs, please contact Ana Burgamy.
FAX: (251) 460-6228 or Phone: (251) 460-7053 or E-mail: intledu@usouthal.edu