Student Success Collaborative

SSC Campus is a multifunctional web-based retention and advising tool designed by Education Advisory Board. It incorporates data from prior students to build a predictive model for current student success, provides institutional data on graduation, course success, and major changing, offers an advising platform with summary data on students and reporting capacity, and includes altering functions for attendance and course progress. SSC Campus is open to all faculty and professional advisors. Our partnership with SSC Campus also includes access to the Education Advisory Board (EAB) Academic Affairs Forum. That website includes a wide range of white papers, webinars, and case studies related to the academic mission of colleges and universities. It can be found here: https://www.eab.com/

 

For Students


SSC-Campus is an easy way to schedule an advising appointment with many advisors on campus, to request a tutor,  and to review information from advising appointments such as degree plans.

▼   Log into SSC

How to Log into SSC Campus

·         Log in to PAWS, and go to the Student Services & Financial Aid tab.  Then click on the Student Records link. 
PAWS Student Services and Financial Aid
·         Near the bottom of the list, you will see a link for SSC Campus.  Click that link, and it will take you to the SSC Campus system.
Student Records
·         You will need to log into SSC Campus using your J-Number as the Username. The password should be the same as your jagmail password.  This page can be saved in your web browser under favorites.
SSC Login Screen

▼   Schedule Advising Appointment

How to Schedule an Advising Appointment

·         Log in to PAWS, and go to the Student Services and Financial Aid tab.  Then click on the Student Records link.  Near the bottom of the list under Degree Evaluation, you will see a link for SSC Campus.  Click that link, and it will take you to the SSC Campus system.
Student Records PAWS

·         You will need to log into SSC Campus using your J-Number as the Username. The password should be the same as you jagmail password.

SSC Login

·         On your home page, you will see a button on the right-hand side that says Schedule an Advising Appointment.  Click this button.
Schedule Advising Button

·         On the next page, you will be prompted to select a reason for your advising appointment.  Then click the Next button.
Appointment Reason

·         Select the location for your advising appointment from the drop down menu.  Next select an advisor.  Your assigned advisor will be at the top of the list.
Appointment Location
Select Advisor

·         Once you click Next, you will see a grid with that advisor’s available appointments.  If you don’t see any appointment times click the Next Week arrow. 

Appointment Times

·         Click on the box for the morning or afternoon of the day you are interested in to see available times.  You can use the arrows to move to the next week.

·         Once you see the available appointment times, click on the one you want to schedule and click Next.
Specific Times

·         The details of your appointment will appear on the screen as shown below.
Appointment Details

·         If you would like to receive an email reminder, be sure to click that button.  This email will go to your jagmail address the day before your scheduled appointment. 

·         If you would like to receive a text reminder click on that button as well. You will receive a text reminder 2 hours before your scheduled appointment. 

·         If your cell phone number is not in the system, you will be prompted to enter it.  If it is in the system, you will be prompted to confirm it.  Please enter the phone number with the area code using dashes (e.g., (251) 341-4017).  We recommend you choose a least one reminder type before saving your appointment.
Enter current cell phone number

·         Once you have entered this information and confirmed that the date and time of the appointment is correct, click Confirm Appointment to schedule the appointment.

▼   Schedule Tutoring Appointment
 

How to Schedule a Tutoring Appointment

1.      Log in to SSC

2.      On your home page, you will see a button on the right-hand side that says Schedule a Tutoring Appointment.  Click this button.
Schedule Tutoring button

3.      On the next page, you will be prompted to select a reason for your appointment.  Then click the Next button.
reason for tutoring appointment

4.      Select the location for your appointment from the drop down menu.  Next select a tutor.  If you do not have preferred tutor, just select next.
Tutoring location

5.      Once you click Next, you will see a grid with available appointment times.  If you don’t see any appointment times click the Next Week arrow. 

 Tutor Appointment times

6.      Some tutoring services on campus are available for Drop-in/Walk-in Times.  If you do not see any available times listed, click on the View Walk-in Times to see the availability.  Walk-in times cannot be pre-scheduled, but you are welcome to the come to that location and meet with the tutors available.

7.      Click on the box for the morning or afternoon of the day you are interested in to see available times.  You can use the arrows to move to the next week.  Once you see the available appointment times, click on the one you want to schedule and click Next.
Select specific time

8.      The details of your appointment will appear on the screen as shown below.
Appointment details confirmation

9.      If you would like to receive an email reminder, be sure to click that button.  This email will go to your jagmail address the day before your scheduled appointment. 

10.  If you would like to receive a text reminder click on that button as well. You will receive a text reminder 1 hour before your scheduled appointment. 

11.  If your cell phone number is not in the system, you will be prompted to enter it.  If it is in the system, you will be prompted to confirm it.  Please enter the phone number with the area code using dashes (e.g., (251) 460-6101).  We recommend you choose a least one reminder type before saving your appointment.
Update Cell number

12.  Once you have entered this information and confirmed that the date and time of the appointment is correct, click Confirm Appointment to schedule the appointment.

▼   View your Appointment Reports
 

How to View your Appointment Reports in SSC

1.      Log in to SSC

 

2.      On your Student home page, you will see four tabs listed at the top of the page:
Student Home tabs

3.      Click on the Reports tab to view any Progress Report, Advisor Reports and Notes.
Reports Summary

4.      To view the details of the appointment report, click “View Report.” This will give you a pop up window with the appointment details and summary. 

  

5.      Under the Appointment Summary section, you can see any documents that were attached to this report such as Academic Plans or other paperwork that was completed during the appointment. 
Attachments

6.       Simply click on the file name to download the file to your computer. Please note that some types of documents may not fully download on phone/tablet operating systems.  


For Faculty and Staff


SSC-Campus provides a powerful platform for advising and communicating with students, scheduling advising and tutoring appointments, keeping course attendance, and issuing alerts for students who might be at-risk. 

 

▼   Log into SSC

How to Log into SSC Campus

 

·         Log in to PAWS, and go to the Faculty Services tab.  Then click on the Advisor Menu
Faculty Services

·         Near the bottom of the list, you will see a link for SSC Campus.  Click that link, and it will take you to the SSC Campus system.
Advisor Menu
·         You will need to log into SSC Campus using your J-Number as the Username. . The password is your jagmail password.  This page can be saved in your web browser under favorites.

SSC Login

▼   Set up Appointment Availability

Setting up Appointment Availability in SSC Campus

1.      Log into SSC Campus.

2.      From home screen, select My Availability tab. 
My Availibility Tab

3.      Click on “edit appointment constraints” – this area allows you to set how many hours in advance students can schedule an appointment. Default appointment lengths are set universally at 30 minutes. If you prefer a different setting, you will change this item. Do not un-check the “require available times for students” or your students could schedule any time they wish. Click on update button to save. You can then hide the constraints from view. ONLY NEED TO DO THIS ONCE. 

4.      Under times available area, click “Actions” then “Add Time.”
Actions and Add Time

5.      This brings up a pop up item to set availability.  Make your selections. Select the days, use the slider for the times, and select Drop-ins, Appointments or Campaigns, duration (all semester, date range, forever [we don’t recommend forever], location, and services. Then select save.  

 Availability Pop up

 

6.      Once you have saved an availability you can return to this page to update it as needed.  In addition you can copy an availability and make changes for different days of the week or times in the semester as needed. 

 

1.      Drop-ins used for open office hours – students cannot actually schedule an appointment (mainly used for walk-in tutoring hours) 

2.      Appointments – used for when you are available to see students without using an appointment campaign. 

3.      Campaign – used for when you want to invite specific students (major, class, GPA range, etc.) to appointments you have set aside specifically for this appointment campaign. 

▼   Set up Appointment Campaign

Setting up Appointment Campaigns in SSC Campus

1.       Appointment availability must be set first. See separate instructions.  

2.      Select appointment campaigns from the options on the right side of your screen. 
Campaign Icon

3.      Select appointment campaign from “I want to create a new…” area on right 

 Campaign Actions

4.      Name it something that makes sense and is individual to you so that you may find it again. Include your name if others in your department also use campaigns.  

5.      Select advising from campaign type drop-down. 

6.      Do not change “slots per time” – is set at 1, unless you are doing a campaign for group advising sessions.  

7.      Select reason, these are the student services that are available.  You must have availability for this same student service in your appointment availability.  

8.     Select date range for the campaign. This can be edited at a later time – for example when adding additional availability and/or adding more students.  

9.      Set appointment length – typically 30 minutes. 

10.  Set appointment limit. Any number >1 means individual students can use the same email/link to schedule more appointments. We recommend keeping this at 1.  

11.   Select your location and click continue. 

12.  Search for students - search criteria or select only your students.  Search criteria can use any combination or available criteria.  Note: if you teach courses do not select the “Invite All My Assigned Students” option.  This will include all student who are assigned to your courses this semester in addition to your advisees.  In the Advanced Search function you can search for students that are assigned to you as their advisor.

13.  On the list of students the box next to NAME will select all on the list or individual students can be selected and click continue. 

14.  Next screen allows you to review the list of students and de-select any you wish to remove from the campaign. Click continue. 

15.   Add yourself as the advisors to the campaign.  Make sure the button is checked on the top right of the staff list. Appointment Availability Check

16.  The next screen allows you to Compose you email message that will be sent to students. Compose a subject line for your message

17.   Compose your message. Instructions or notes – example “when arriving for appointment, come directly to my office” or “when arriving for appointment, check in at department office” etc.  Instructions for making an appointment will be automatically included in the campaign email you do not need to add them in this section.

18.  Review your message, preview what the email looks like to students, and preview what students see when they click the link. Click continue. 

19.  Check all details in final review screen. Click send to launch the campaign. 

During/after campaign 

·         Can be used to see who has yet to schedule an appointment.  

·         Can re-send campaign.  

·         Can edit the campaign (add more students, extend campaign). 

·         Can see campaign stats at a glance 

Campaign Quick Stats

 

 

▼   Starting Appointments and Completing Advising Reports

 If there is a centralized office that students are directed to check-in before they come to your office, students can be checked in using SSC, and you will be notified of that check-in through SSC. 

▼   Accessing Appointment Center

1.      Click on the Additional Modes on the bottom right-hand side of any SSC page.  You will likely need to scroll down the page to see this link. 

2.      Click on Appointment Center. 
Additional Modes

3.      Click on the location of your center.
Locations

4.      This will take you to the Appointment Center mode. The screen should load with today’s appointments and your location staff availability  

▼   To Check-in students through a centralized office
  1. Access your Appointment Center as shown above. 
  2. Search for the student and bring up his/her record as shown below. Students can be searched using their name, jag number or jagmail email address. Search for a Student
  3.  The appointment information will display the student’s information.  Click “Check In” to log the student into the advisor’s queue.Appointment Check in
  4. The advisor will get a notification on their screen that the student is checked-in and waiting. 
▼   Starting an Appointment for Students on Your Advising Center Tab
  1. When a student checks in for an appointment they will be placed in your Advising Queue.  At the top of the page in SSC you will see a red number appear showing how many people are currently in the Queue.Advising Queue Notification
  2. Students who do not have an appointment but are waiting to see either you or the first available advisor will be in your Students in My Queue section on your Advising Center tab on your Home page.  If they are waiting for the first available advisor then they will have Yes in that column of the queue.Student in my queue
  3. Clicking on the Appointment Queue icon will show a drop down of students waiting.  You can click on the students name to pull up that student’s specific profile before starting the appointment.  Once you are ready to meet with the student click on the “Start Appt” link.Start Appt link
▼   Completing Advising Appointment Report
  1. An Advising Report will automatically pop up on the screen once the “Start Appt” link is clicked. Information from the appointment will automatically be completed in the report.  You can minimize the report to look at the student profile by clicking the “_” next to the “x” at the top of report.Advising Report
  2. When the report is minimized you will see a number in the box shaped icon at the top of screen.  Clicking this icon will pull of your list of open reports.  Click on the student name to reopen the pop up window containing the report.Minimized Report
  3. Enter your notes in the Summary box and click Save this Report.  Do not click Cancel this will check the student out of the appointment and unstart the appointment. Appointment Summary
  4. If you need to attach an academic plan or other document click on the “Choose File” button below the summary block.  Select the file to upload from your files and it will be added to the report.  Attachments can be in Microsoft office formats or pdf’s.Attachments

 

 

If students report directly to your office for appointment then follow these directions below.

▼   Checking In Students for Appointments 

1.      Appointments scheduled prior to the appointment time are listed on your Advisor Home page under the “Upcoming Appointments” tab. 

2.      You can click on the student’s name listed under the “ATTENDEE” column to view the students profile prior to the appointment. 
Upcoming Appointments

3.      Once the start time for the scheduled appointment passes, the appointment will move from Upcoming Appointments to the Advisor Reporting area on the lower part of your Advisor Home page. 

4.      To start the appointment, click on the box next to the appointment, then click Add Advising Appointment Report under Actions.
Recent Advising Appointments

5.      Clicking on “Report On Advising Appointment” from a student’s profile page creates a new appointment starting at the time you clicked this link.  If a student has pre-scheduled an appointment this creates two different appointments at the same time.  The student is considered a No Show for the prior scheduled appointment and the data for appointment becomes skewed.  The “Report On Advising Appointment” is intended for unscheduled drop in appointments in cases where students are not check in at the centralized location.

 

▼   Completing Advising Appointment Report

1.      An Advising Report will automatically pop up on the screen once the Add Advising Appointment Report under Actions link is clicked. Information from the appointment will automatically be completed in the report.  You can minimize the report to look at the student profile by clicking the “_” next to the “x” at the top of report.
Advising Report

2.      When the report is minimized you will see a number in the box shaped icon at the top of screen.  Clicking this icon will pull of your list of open reports.  Click on the student name to reopen the pop up window containing the report.
Minimize Report

3.      Enter your notes in the Summary box and click Save this Report.  Do not click Cancel this will check the student out of the appointment and unstart the appointment. 
Appointment Summary

4.      If you need to attach an academic plan or other document click on the “Choose File” button below the summary block.  Select the file to upload from your files and it will be added to the report.  Attachments can be in Microsoft office formats or pdf’s.

 Attachments

 

▼   Create Watch List

How to Create a Watch List in SSC

 

Create a CSV file with student ID’s listed in the first column and a header.  

Go to the Lists & Searches on the right side of the screen in SSC Campus.
Lists and Searches

In the watch list area go to actions, which will drop down a menu with Upload Watch List as the third option.

Upload Watch List Action

Select New Watch list, and name this list (e.g. registrationspring2017). Find your CSV file and upload it.
Upload File to Watch List

Select the column from your list which contain the student ID#
Upload confirmation

Then click save.  If there is a large number of students on the list it may take several minutes for all students to appear on the watch list.

 

 
▼   Email Watch List

Sending Email to students on a Watch List

 

Go to the Lists & Searches on the right side of the screen in SSC Campus. Lists and Searches Button

Click on the blue name of the watch list to which you wish to send an email. 

If you wish to send an email to all students on the list click the box next to ALL
Top of saved list

You can also select individual students from the watch list by clicking the box next to their name.

Once the students are selected, click Actions.

In the drop down menu that appears select Send Message. 
Actions, Send Message

The will give you a pop up window to create you email message. 
Send an email pop up window

The message entered will be sent as an individual email to all students checked previously.  Please do not include person information relevant to an individual student.

Once the message is created click Send Message and SSC will create the individual emails and send them to all students on the list or those students selected on the list.  These emails will be logged into the SSC system and can be viewed in the students profile under the More tab in Conversations.

Conversations tab

Using this approach, the email sender includes the address of the person using SSC and creating the email from the watch list. When a student replies to the email it will go that person’s jagmail. 

▼   Record Class Attendance

How to Record Class Attendance in SSC

1.       Log into SSC Campus 

2.       From your home page, select the triangle next to Advisor Home switch to the Professor Home.
Adivsor to Professor Home

3.       On the right side of screen select, Record My Class Attendance, option in Quick Links.
Professor Quick Links

4.       Select the course, for which you want to record attendance.  The system will default to today’s date for recording attendance, but can be switched to any date in the Choose a Date selection below Choose a Course. 

Choose a course

5.       Once the course is selected you will see a list of all student enrolled under the following headings. The listing will be in alphabetical order.
Selected course headings

6.       On the list you will need to select the circle for those students who were absent or tardy.  And those who were excused from the absence.

Attendance Checks

Mark Absent and Tardy

 7.       Once all absent and/or tardy are marked scroll to the bottom of the course roll and select Mark Remaining Present. Those not marked previously as absent or tardy will be marked as present
Mark Remaining Present buttonStudents Marked present

8.       At the bottom the course role you will see a list of students who dropped the course. Once Mark Remaining Present is selected these students will also have a present designation on this screen.  However, once attendance is saved, the system will not record them as present for any course date beyond their dropped date. 

Students Dropped

9.       At the bottom of the course roll you will see a count for attendance entered.  This give you a quick opportunity to verify numbers before saving. 
Attendance Count

10.   To save the information entered click on the Save Attendance button below the course roll.
Save Attendance Button

11.   Once this is saved you will see Attendance saved pop up in the top right hand corner of the screen. 
Attendance saved

12.   At this point the attendance is completely recorded and saved for that date.