Symantec AntiVirus FAQ

How do I know if the install worked?

    If you installed SAV correctly you will have the golden Symantec shield in the system tray next to the clock. It looks like this: .

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How do I know if my definitions are up to date?

  1. Right-click on the SAV shield to open the Symantec Endpoint Protection window.
  2. The status should be in green and say "Your computer is protected". If it does not, click the LiveUpdate button to force an update of the virus defintions.

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How do I update my virus definitions?

  1. Right-click on the SAV shield to open the Symantec Endpoint Protection window.
  2. Click the LiveUpdate button. This opens the LiveUpdate window. LiveUpdate automaticlly starts updating the virus definitions.
  3. When the virus definitions update has completed, click the X in the upper right-hand corner to close the Symantec Endpoint Protection window.

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How do I force an update scan of my system?

  1. Right-click on the SAV shield to open the Symantec Endpoint Protection window.
  2. Click the "Scan for threats" button.
  3. Choose either "Active Scan" or "Full Scan."
  4. Once the scan completes click the X in the upper right-hand corner to close the Symantec Endpoint Protection window.

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How do I change the scan schedule that comes with the Symantec Antivirus application?

    The weekly schedule scan runs every Monday at 8 PM or as soon after that time as possible. This time cannot be changed by the user. Should you find that this time is inconvenient, please contact Academic Computing at 6-6161 for assistance.

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How do I configure Symantec for Mac?

    After the Symantec AV is installed on an Apple iMac, the installer must set up a scan schedule and what to scan.

    Finder > Applications > Symantec Solutions > Symantec Scheduler
    <New>
    <Product Update>
    Choose a product to update: <Virus Definitions>
    Set a frequency: <Daily>
    Set a time: <hh:mm>
    <Save>

    <AntiVirus Scan>
    Select an item to scan: <Browse>
    Pick the hard drive
    Set Frequency: <Weekly>
    Select a day of the week
    Set the time: <hh:mm>
    <Save>

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Last date changed: January 23, 2009 9:48 AM
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January 23, 2009 9:48 AM