Client Satisfaction Summary

Feedback from Students Receiving Counseling Services*

Client Satisfaction Summary 
  Academic Years
  2015-2016 2017-2018
% of students citing personal benefits 100% 100%
% of students reporting satisfaction w services 97% 100%
Wait time for first appointment 4.5 4.4
Return appointment scheduling 4.7 4.5
Attractiveness of Office Area 4.1 4.3
Location of Campus 4.0 3.8
Receptionist staff 4.6 4.8

Comments from CTS clients:

  • "Fabulous services!"
  • "I have had a great experience and it has helped a lot."
  • "Excellent service, excellent staff."
  • "Thank you so much for having these services available cost free for students."
  • "My counselor made me feel really comfortable."
  • "I'm very grateful for all the help everyone in this department has given me."
  • "Very thankful these services are provided."
  • "Everything has been excellent."
  • "Excellent place to get help!"
  • "Great experience."

*Feedback reported on surveys completed after attending four or more counseling sessions