FAQ

▼   Payment Deadlines

Will my financial aid go toward my 15% payment?
Yes, provided you have been awarded aid by our Financial Aid Office and have sufficient aid to cover 15% of your tuition and fee balance.

If I don't meet the 15% payment deadline, what will happen?
You'll be removed from your courses for the term. You will be able to re-register, but you may not get your original schedule. If you re-register, you must have all of your tuition and fees, including housing and meals paid by the last payment deadline.

If I pay my 15% but then add classes, what should I do?
You must pay the remaining balance of your tuition and fees, including housing and meals by the last payment deadline.

What is included in the required 15% payment?
All tuition and fees, including housing and meals.

What if my tuition and fees are being paid by a PACT, VA, ROTC, my employer, or some other third party vendor? Will that cover the 15% due?
You must have all proof of payment documentation to the Office of Student Accounting by 5:00 p.m. on the 15% payment deadline.

I have registered for classes and have decided not to attend the semester. What should I do to avoid being charged non-refundable fees?
You will need to drop all of your classes before the first day of classes.

My tuition and fees are being paid directly by a company, governmental agency or trust fund and the funds will not be available until after the financial deadlines. What should I do?
You will need to contact the USA Credit Union or another lending institution of your choice to obtain a short term loan until the funds are available.

▼   Financial Aid Refunds

Why are you distributing financial aid refunds after drop/add?
We are allowing students to charge their books at USA's bookstore through drop/add and it allows for more flexibility in schedule changes.

Does the distribution of financial aid after drop/add include loans also?
Yes.

How long after drop/add will I receive my financial aid refund?
The refunds should be processed by the Office of Student Accounting within 10 business days. If you have direct deposit, check with your bank to verify the deposit. Refunds issued by check will be mailed. PLEASE BE SURE TO KEEP YOU EDD ACCOUNT INFORMATION AND MAILING ADDRESS CURRENT WITH THE UNIVERSITY.

PAWS indicates that my financial aid refund was processed but I have not received it? What should I do?
If you have not received your refund (check or EDD) after 7 days from the refund process date on your student account, contact the Office of Student Accounting. It takes approximately 10 days for check refunds to be received back by mail and approximately 5 days for financial institutions to return EDD resulting from closed accounts.

My refund is less than the amount I expected to receive. What happened?
If you are receiving loan money, an origination fee may have been deducted from the total amount of the award. Please reference your promissory note and/or loan information.
If you paid all or part of your tuition and fees with a credit card or through the USA Credit Union Deferred Payment Plan before your financial aid was applied to your student account, the amount paid with the credit card will be refunded back to the credit card or the amount paid by the USA Credit Union will be sent back to the USA Credit Union.
If you dropped classes, it may have affected your financial aid award eligibility. Please contact the Financial Aid Office.

▼   Electronic Direct Deposit

When is the deadline to sign up for direct deposit of my financial aid refund?
January 12, 2018 is the deadline to submit completed paperwork to the Office of Student Accounting for Spring Semester 2018.

I am a returning student that was previously enrolled in Electronic Direct Deposit (EDD). Do I need to resubmit my EDD information?
Students enrolled in EDD do not need to resubmit information each semester unless the account information has changed or they no longer wish to participate in EDD. If the account information has changed, the information needs to be updated by the student on PAWS.

▼   Bookstore Charges

What if I get to the cashier in the bookstore and they do not allow me to charge books?
Then you have either not been awarded financial aid at USA or you did not have sufficient aid available to allow for a bookstore charge.

I was awarded aid today but the bookstore will not allow me to charge my books.
The data is sent each night to the bookstore and they have either not received the data for today, or you do not have sufficient aid available to allow for a bookstore charge.

▼   Charges
 I registered for classes and my charges are more than the tuition and base University fees I calculated using the schedule of fees in the Schedule of Classes or on the Office of Student Accounting web site. Why?

Some USA courses require special course fees (ex. Computer Lab Fee, Accounting Fee, etc.). Please refer to the Schedule of Classes fee column in the course offering section or the PAWS module for special course fees associated with specific courses.

I registered for classes and have a $100 Late Registration Fee. Why?
If you register on or after the first day of classes, a Late Registration Fee will be applied to your student account.

I was awarded Federal Financial Aid for the semester, but I had to completely withdraw. Why is there a Return to Lender charge and/or a reversal of a portion of my Pell grant on my student account?
When a student receives Financial Aid and completely withdraws from classes, the Financial Aid office is required by the Department of Education to return a portion of the financial aid award. Please see the Federal Financial Aid Recipients Withdrawals and Refunds section in the Graduate and Undergraduate Bulletin or http://www.southalabama.edu/departments/financialaffairs/studentaccounting/feepaymentfall.html for more detailed information.

▼   Payments 
How long will it take for the payment I make on the Web to be reflected on my student account?

The payment will be reflected on the student account at the time of payment.

I paid my tuition and fees by personal check and it was returned by the bank NSF. What should I do?
The University will send a Returned Check Notification and a $15 handling charge will be added to your student account. Future payments to the University must be made by cash or credit card. Student will not be administratively withdrawn from classes and will be responsible for the balance plus the handling fee.

How will I know if my Web credit card payment was processed?
The PAWS credit card payment screen will return a confirmation number when the payment has been processed. If a payment error is returned, please contact the Office of Student Accounting immediately.

I paid my account with cash or a credit card and dropped some courses and have not received a refund. What is taking so long?
Student accounts paid with cash or credit card will be refunded for dropped courses after the University 50% drop period.

I paid my account with a personal check and dropped some courses and have not received a refund. What is taking so long?
Student accounts paid with a personal check will be refunded after the University's 50% refund period or approximately 15 days after the check was written, whichever is longer.

▼   Credit Union
I want to use the USA Credit Union Deferred Payment Plan. What should I do?

Contact the credit union at (251) 706-0255.

Where can I obtain an USA Credit Union Deferred Payment Plan application?
Go to  Loan Application.