Training & Development

Dining at Dauphins


The HTWIA addresses hospitality & tourism industry workforce recruitment, retention, growth and sustainability through workforce and leadership certifications, workshops, and hosting the annual Hospitality & Tourism Workforce Summit. Certifications are offered (credit and non-credit) designed for various levels of positions: executive management, mid-management, entry-level management, frontline and workplace readiness.


  • Service-Centric Workplace Readiness
  • Innovative Customer Service
  • Human Capital Analytics
  • Employee Engagement
  • Hospitality Healthcare

On-Demand and Customized Workshops and Specialized Programs

These workshops are designed to address recruitment, training, development and retention of workforce. The workshops can be customized and offered upon demand. The workshops can be offered either as face-to-face training sessions, online, or blended. Some of these workshops will offer CEU credits.

  • Recruitment
  • Training
  • Development
  • Retention

Peer Exchange Groups

The Peer Exchange Groups are offered as learning opportunities for like-minded professionals interested to learn and gather ideas on a particular topic.

Annual H&T Workforce Summit

The purpose of the summit is to engage hospitality & tourism stakeholders in conversation regarding workforce and provide open forums for discussion. The Summit will provide extensive professional growth opportunities for industry professionals.