General Maintenance / Facilities Requests

Sink with water flowing
The University has a professional staff of technicians, painters, plumbers, carpenters, and electricians that work to preserve the integrity of the residential environment. USA Housing Facilities staff is available 24/7.
To Report Facilities Concerns
To report routine (non-emergency) facility / maintenance concerns, current residents should follow the steps below to submit a 'Fix-It Request' online. 
  1. Login to
  2. Select 'Fix-It Requests' (top center under USA logo)
  3. Select the 'New Fix-It Request' button at the bottom of the page
  4. Provide the requested information then click 'Save & Continue'
  5. Review / Monitor your request status at any time from the 'My Fix-It Requests List' (follow steps 1-2 above)
  6. Confirmation of your request will automatically be sent to your JagMail
For Fix-It Request Questions: Contact our Housing Facilities Office by phone at (251) 460-7655, email (, or in person (Delta Commons Rm. 124). The Housing Facilities Office hours of operation are Monday - Friday, 8:00 AM - 5:00 PM.
FOR AFTER-HOURS EMERGENCIES: Please contact your Community Office to speak with the RA On-Duty. The RA On-Duty will be able to access the Housing Facilities Staff Member On Call for you. The following items are considered emergencies: 
  • Doors that do not lock, unlock or secure properly
  • Lost key or a key stuck inside of the door
  • Loss of heat, air conditioning, or water
  • Flooding
  • Clogged drain, sink, or toilet
  • Broken window
  • Equipment fire

Common Questions

PTAC Units (Air Conditioning) in Azalea Hall & Stokes Hall
Each room's PTAC (A/C) unit is controlled by overall building software.  The software determines the range that each room's temperature is allowed to fluctuate in order to maintain the best overall building humidity and prevent mold. Each room's thermostat (on the wall near entrance) will allow you to adjust your temperature within the 69-76 degree range.

A motion detection feature is built-in to the building's software that will detect when a room has been vacant longer than 1 hour. After one hour without motion, an individual room will revert to energy saving mode and will auto-adjust the room's temperature setting allowing it to increase no higher than 75 degrees.

Upon returning to the room from an extended absence, students may notice it feels warmer than their pre-set temperature. However, the motion sensor will register their presence and automatically begin lowering the temperature to their previous setting within a short time. Don't worry, the motion sensor is sensitive enough to detect small movements while sleeping to prevent it from shutting off throughout the night.

If students feel it is excessively hot in their room, please report this to a housing staff member by calling your RA On-Duty. We can look at the temperature history of the room through the building software system to determine if there is indeed a problem or if it has just been in resting mode (at 75 degrees).

If the student places the PTAC unit in the "Auto" setting and the room's temperature reaches 68 degrees, the unit will adjust itself to heat. However if the student places the PTAC unit in the "On" setting, the unit will continue to blow cool or warm air (whichever the unit is set to).